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Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That’s the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh’s Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.

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Genre: Business & Economics
Author: The Employees of Zappos.com
Publisher: BenBella Books
Release: 2019-10-22
File: Pages
ISBN-13: 9781948836821

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BOOK EXCERPT:

Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That's the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh's Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life--from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.

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Genre: Business & Economics
Author: The Employees Zappos Com
Publisher: Benbella Books
Release: 2019-10-22
File: 275 Pages
ISBN-13: 1948836572

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Children's Picture Book: Julia is awesomely fabulous with a touch of sparkle and just loves sharing the magic of her imaginary friend, Willy. As a team, they encounter situations that with friendship and a little magic, change can make everything better.

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Genre:
Author: Kathy Kuser
Publisher:
Release: 2020-09-20
File: Pages
ISBN-13: 0578766817

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Millions of women in the UK, no matter how varied their wants and needs, are itching to get their sexy back. But where does one go to learn the lessons of how to be a lovely and lusty lady? The Power of Wow is more than just a how-to book; it is part of Lori Bryant-Woolridge's virtual university dedicated to the sensual arts. In a comprehensive, user-friendly, nine-week programme, women of any age can learn to be healthy, sensual, charming, sexual beings - and are given a diploma to boot! Now readers in the UK can also be part of this growing phenomenon!

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Genre: Self-Help
Author: Lori Bryant-Woolridge
Publisher: Cleis Press
Release: 2011-07-05
File: 252 Pages
ISBN-13: 9781573446563

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Organized into more than 200 thought- and action-provoking elements—from the importance of clean trucks and bathrooms to conversations with entrepreneurs creating new markets—Tom Peters, bestselling management guru offers a practical guide to impractical times. In The Pursuit of Wow!, Tom Peters offers readers the words, the tools, to survive in tumultuous business environments. In his groundbreaking book, In Search of Excellence changed the way business does business. Now it’s time to take the next leap into the cyberstage era. Getting to a place called excellence is no longer the idea. You’ve got to take that leap, then leap again—catapult their imaginations, blow their mindsets—in a word, wow! them. Once more the unconventional Peters stimulates corporate thought processes. Along with the best of his columns, Peters includes questions and rebuttals that come from readers and listeners, as well as his own candid responses. A must-read for every business person.

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Genre: Business & Economics
Author: Tom Peters
Publisher: Vintage
Release: 2010-09-22
File: 368 Pages
ISBN-13: 9780307764737

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Boost engagement—and profits—by feeding your staff’s craving for community It seems the more connected we are through email, smart phones, and social media, the more disconnected we become on a personal, human level—and teamwork suffers tremendously. If this is happening in your company, fear not. The solution is here. The Power of Community provides a step-by-step approach to transforming your organization by tapping into the human need to connect with and feel valued by others. By creating a company culture based on core community values, you’ll empower your workforce, build customer loyalty, and drive profits and growth. This game-changing guide describes why “community” is the answer to employee disengagement—which is now at a record 70 percent—and it explains how to develop the kind of culture that makes an industry leader of your business. It takes hard work and determination, but the rewards will astound you. “When people feel like they belong to one another, when they feel cared for, and they believe that the vision is worth sacrificing for, they will go the extra mile for the company,” the author writes. This is true community, and it’s at the core of today’s most successful companies. Business leaders often tell their people, “We’re all in this together,” but very few follow through on this sentiment. Separate yourself from the pack by implementing the simple but profoundly effective methods in this book. When people feel they’re part of something bigger than themselves, they’re more collaborative, creative, and innovative—and this will always drive organizational success. Everyone wins in The Power of Community

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Genre: Business & Economics
Author: Howard Partridge
Publisher: McGraw Hill Professional
Release: 2018-01-26
File: 256 Pages
ISBN-13: 9781260117172

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Look out for Anne's next book, Hallelujah Anyway, coming April 2017. New York Times Bestseller Author Anne Lamott writes about the three simple prayers essential to coming through tough times, difficult days and the hardships of daily life. Readers of all ages have followed and cherished Anne Lamott’s funny and perceptive writing about her own faith through decades of trial and error. And in her new book, Help, Thanks, Wow, she has coalesced everything she knows about prayer to these fundamentals. It is these three prayers – asking for assistance from a higher power, appreciating what we have that is good, and feeling awe at the world around us – that can get us through the day and can show us the way forward. In Help, Thanks, Wow, Lamott recounts how she came to these insights, explains what they mean to her and how they have helped, and explores how others have embraced these same ideas. Insightful and honest as only Anne Lamott can be, Help, Thanks, Wow is the everyday faith book that new Lamott readers will love and longtime Lamott fans will treasure. From the Hardcover edition.

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Genre: Religion
Author: Anne Lamott
Publisher: Penguin
Release: 2012-11-13
File: 112 Pages
ISBN-13: 9781101607732

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"Sean is an amazing person with an important message." —President Bill Clinton "Sean Stephenson is the Yoda of personal development, with less pointy ears." —Jimmy Kimmel, host of ABC's Jimmy Kimmel Live "As we struggle with inertia to become the best that we can be, Sean Stephenson's book informs and inspires us to stand up and keep moving forward. Thank you, Sean, for your life, your work, and your abundant sharing." —Ken Blanchard, coauthor, The One Minute Manager "Sean Stephenson is a hero to me.When you read his book, he will be a hero to you as well. His moving stories about himself and others who have found the gifts in their pain will teach you so much about courage and, just as important, you will learn how to build your ownsense of confidence when it comes to health, career, relationships, and more. Do yourself a favor read this book! " —Susan Jeffers, Ph.D., author, Feel the Fear and Do It Anyway® and Embracing Uncertainty

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Genre: Psychology
Author: Sean Stephenson
Publisher: John Wiley and Sons
Release: 2009-03-27
File: 240 Pages
ISBN-13: 0470448059

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The Power of WOW – Why “Thank You” Makes Dollars and Sense shares a 7-step method to help businesses increase sales retain staff & have clients rave about them! Don't wait until it's too late and someone else build loyalty with your clients. Now is the time to make lasting improvements within your business.

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Genre: Business & Economics
Author: Caroline Kennedy
Publisher: Caroline Kennedy
Release: 2013-11-29
File: 172 Pages
ISBN-13: 098756871X

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"Complacency is the enemy. Be as vigilant with your customers as you would your dearest friend." The Journey to WOW is an entertaining, humorous and deeply insightful guide to creating fierce customer loyalty, and transforming an organization's culture into one obsessed with customer experience.

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Genre: Business & Economics
Author: Shaun Belding
Publisher:
Release: 2018-09-24
File: 216 Pages
ISBN-13: 1633936953

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