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A well-planned marketing orientation strategy that keeps customers informed is the first step to building a long-term relationship with customers and providing them with appropriate incentives. The difficulty with providing a winning strategy in a highly competitive market, however, stems from responding to the specific needs of the customers. Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution is an essential reference source that links together three highly relevant topics in the business of modern economy—innovation, customer satisfaction, and sustainability—and analyzes their synergies. Featuring research on topics such as e-business, global business, and sustainable innovation, this book is ideally designed for business consultants, managers, customer service representatives, entrepreneurs, academicians, researchers, and students seeking coverage on directing sustainable companies.

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Genre: Business & Economics
Author: Silvestri, Cecilia
Publisher: IGI Global
Release: 2019-11-15
File: 389 Pages
ISBN-13: 9781799814214

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A well-planned marketing orientation strategy that keeps customers informed is the first step to building a long-term relationship with customers and providing them with appropriate incentives. The difficulty with providing a winning strategy in a highly competitive market, however, stems from responding to the specific needs of the customers. Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution is an essential reference source that links together three highly relevant topics in the business of modern economy—innovation, customer satisfaction, and sustainability—and analyzes their synergies. Featuring research on topics such as e-business, global business, and sustainable innovation, this book is ideally designed for business consultants, managers, customer service representatives, entrepreneurs, academicians, researchers, and students seeking coverage on directing sustainable companies.

Product Details :

Genre: Business & Economics
Author: Silvestri, Cecilia
Publisher: IGI Global
Release: 2019-11-15
File: 389 Pages
ISBN-13: 9781799814214

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To plan, build, monitor, maintain, and dispose of products and assets properly, maintenance and safety requirements must be implemented and followed. A lack of maintenance and safety protocols leads to accidents and environmental disasters as well as unexpected downtime that costs businesses money and time. With the arrival of the Fourth Industrial Revolution and evolving technological tools, it is imperative that safety and maintenance practices be reexamined. Applications and Challenges of Maintenance and Safety Engineering in Industry 4.0 is a collection of innovative research that addresses safety and design for maintenance and reducing the factors that influence and degrade human performance and that provides technological advancements and emergent technologies that reduce the dependence on operator capabilities. Highlighting a wide range of topics including management analytics, internet of things (IoT), and maintenance, this book is ideally designed for engineers, software designers, technology developers, managers, safety officials, researchers, academicians, and students.

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Genre: Technology & Engineering
Author: Martinetti, Alberto
Publisher: IGI Global
Release: 2020-06-26
File: 321 Pages
ISBN-13: 9781799839057

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In the modern age of urbanization, the mass population is becoming progressively reliant on technical infrastructures. These industrial buildings provide integral services to the general public including the delivery of energy, information and communication technologies, and maintenance of transport networks. The safety and security of these structures is crucial as new threats are continually emerging. Safety and Security Issues in Technical Infrastructures is a pivotal reference source that provides vital research on the modernization of occupational security and safety practices within information technology-driven buildings. While highlighting topics such as explosion process safety, nanotechnology, and infrastructural risk analysis, this publication explores current risks and uncertainties and the raising of comprehensive awareness for experts in this field. This book is ideally designed for security managers, safety personnel, civil engineers, architects, researchers, construction professionals, strategists, educators, material scientists, property owners, and students.

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Genre: Computers
Author: Rehak, David
Publisher: IGI Global
Release: 2020-04-17
File: 499 Pages
ISBN-13: 9781799830603

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Unprecedented changes in consumer shopping habits pose major challenges for retailers who need to consider the multidimensional nature of shopping in order to design and provide engaging consumer experiences. The intersection between in-store and online shopping is also fundamental to meet the fast-changing consumer behavior. Comprehending how environmental and sensory dimensions, leisure, entertainment, and social interactions influence shopper emotions may enhance the shopping experience. Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior is an essential reference source that discusses methods for enhancing the shopping experience in an era of competition among shopping offline- and online-destinations, as well as predicting emerging changes in consumer behavior and shopping destinations and new technologies in retailing. Featuring research on topics such as consumer dynamics, experimental marketing, and retail technology, this book is ideally designed for retail managers, designers, advertisers, marketers, customer service representatives, merchandisers, industry professionals, academicians, researchers, students, and practitioners.

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Genre: Business & Economics
Author: Soares, Ana Maria
Publisher: IGI Global
Release: 2020-02-21
File: 424 Pages
ISBN-13: 9781799822226

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Researchers are beginning to draw attention to the human side concerning the implications of the digital age. Cultural challenges faced by international virtual teams, management dilemmas relative to resource issues when dealing with cultural diversity, and human resource management challenges confronted by technical environments and nationally-qualified labor shortages are on the rise and need to be addressed as society enters a new era. Examining Cultural Perspectives in a Globalized World is a pivotal reference source that provides vital research on the promotion of new cultural models representative of the contemporary world and subject to digital transformation. While highlighting topics such as digital diversity, shared culture, and employee motivation, this publication explores increasing the relevancy of culture in the globalized 21st century as well as the methods of revising current HR management policies. This book is ideally designed for managers, human resources management, executives, sociologists, consultants, practitioners, industry professionals, researchers, academicians, and students.

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Genre: Business & Economics
Author: Brunet-Thornton, Richard
Publisher: IGI Global
Release: 2019-12-27
File: 350 Pages
ISBN-13: 9781799802167

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The purpose of this book is to provide an overview of the new industrial revolution: the "Industry 4.0." Globalization and competitiveness are forcing companies to review and improve their production processes. Industry 4.0 is a revolution that involves many different sectors and is still evolving. It represents the integration of tools already used in the past (big data, cloud, robot, 3D printing, simulation, etc.) that are now connected to a smart network by transmitting digital data at high speeds. The implementation of a 4.0 system represents a huge change for companies, which are faced with big investments. The idea of the book is to present practices, challenges, and opportunities related to the Industry 4.0. This book is intended to be a useful resource for anyone who deals with this issue.

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Genre: Business & Economics
Author: Antonella Petrillo
Publisher: BoD – Books on Demand
Release: 2018-02-28
File: 156 Pages
ISBN-13: 9789535138419

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World Economic Forum Founder and Executive Chairman Klaus Schwab offers a practical companion and field guide to his previous book, The Fourth Industrial Revolution. Today, technology is changing everything--how we relate to one another, the way we work, how our economies and goverments function, and even what it means to be human. One need not look hard to see how the incredible advances in artificial intelligence, cryptocurrencies, biotechnologies, and the internet of things are transforming society in unprecedented ways. But the Fourth Industrial Revolution is just beginning, says Schwab. And at a time of such tremendous uncertainty and such rapid change, he argues it's our actions as individuals and leaders that will determine the trajectory our future will take. We all have a responsibility - as citizens, businesses, and institutions - to work with the current of progress, not against it, to build a future that is ethical, inclusive, sustainable and prosperous. Drawing on contributions from 200 top experts in fields ranging from machine learning to geoengineering to nanotechnology, to data ethics, Schwab equips readers with the practical tools to leverage the technologies of the future to leave the world better, safer, and more resilient than we found it.

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Genre: Business & Economics
Author: Klaus Schwab
Publisher: Currency
Release: 2018-11-06
File: 288 Pages
ISBN-13: 9781984822628

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Disruptions are being caused in the workplace due to the development of advanced software technology and the speed at which these technological advancements are being produced. These disruptions could take diverse forms and affect various aspects of work and the lives of entities in the workplaces and families of the individual employees. Work and family are caught in the crossfire between technological disruptions and human adaptation. Hence, there is a need to assess the overall effect that the Fourth Industrial Revolution would have on work, employee work-family satisfaction, and employee well-being. Future of Work, Work-Family Satisfaction, and Employee Well-Being in the Fourth Industrial Revolution is a critical reference source that discusses practical solutions and strategies to manage challenges and address fears regarding the effect of the Fourth Industrial Revolution on the future of employment and the workforce. Featuring research on topics such as corporate governance, job satisfaction, and mental health, this book is ideally designed for human resource professionals, business managers, industry professionals, government officials, policymakers, corporate strategists, consultants, work-life balance experts, human resources software developers, business policy experts, academicians, researchers, and students.

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Genre: Business & Economics
Author: Abe, Ethel Ndidiamaka
Publisher: IGI Global
Release: 2020-11-13
File: 382 Pages
ISBN-13: 9781799833499

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In the bestselling tradition of The Fred Factorand What the CEO Wants You to Know, bestselling author and quality guru Subir Chowdhury (The Power of Six Sigma), tackles a question that has haunted him in his consulting work with companies for years. Why is it that some companies improve 50x, while others improve only incrementally? The ideas and training, after all, is the same. What is the difference? That is the question he tackles in this compelling and empowering new book. In The Difference, Subir Chowdhury looks at what distinguishes a company that adopts his quality training processes, and improves 5x, versus a company that adopts the same training and consulting, but increases their profits and quality 50x. The difference, he claims, is this short, engaging, and insightful book, is the people in your workplace, on your staff, in your executive offices. The best processes and training programs in the world will not lead to world-class operations, unless a company first looks to the people who make up their workforce. Only by creating a "caring mindset" -- a culture built upon straightforwardness, honest and openness; a management structure that thinks about the concerns of their people; a workplace that inspires accountability and engagement; and managers and employees who tackle the challenges they face with perseverance and resolve, can companies flourish and excel.

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Genre: Business & Economics
Author: Klaus Schwab
Publisher: Broadway Business
Release: 2017
File: 184 Pages
ISBN-13: 9781524758868

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