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Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.

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Genre: Business & Economics
Author: The Disney Institute
Publisher:
Release: 2003-06
File: 206 Pages
ISBN-13: PSU:000057229805

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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.

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Genre: Juvenile Nonfiction
Author: The Disney Institute
Publisher: Disney Electronic Content
Release: 2011-12-16
File: 224 Pages
ISBN-13: 9781423140146

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Welcome to the Parker Palm Springs, where you’ll experience a delightful time away, filled with everything you’d expect from a sunny, California vacation. There’s tennis courts and a lemonade stand, a gorgeous pool, and a lawn for croquet. But, the other guests and staff are more than a little unexpected . . . From the New York Times bestselling photographer of Beaches, Gray Malin, comes Be Our Guest!, Malin’s first children’s picture book, compiled from his acclaimed series of photographs Gray Malin at the Parker Palm Springs. If Eloise had lived in an animal-only hotel, it would have had the style and whimsy of the Parker. Just reading Be Our Guest! will whisk children away on a temporary holiday, which is nothing less than extraordinary.

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Genre: Juvenile Fiction
Author: Gray Malin
Publisher: Abrams
Release: 2018-05-01
File: 48 Pages
ISBN-13: 9781683352808

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BOOK EXCERPT:

Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed. The book outlines proven Disney principles and processes for helping an organization focus its vision and align its people into a strategy that delivers on the promise of exceptional customer service.

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Genre: Business & Economics
Author: Disney Institute
Publisher: Turtleback
Release: 2003-06-01
File: 207 Pages
ISBN-13: 0613920791

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Genre:
Author:
Publisher:
Release:
File: Pages
ISBN-13: OCLC:650422013

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Genre: Cooking, German
Author: American Historical Society of Germans from Russia. North Star Chapter
Publisher:
Release: 2012
File: 221 Pages
ISBN-13: OCLC:861794892

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‘A brave and beautiful exploration into food, race, memory and the very meaning of life. I read it greedily - and so will you’ Meera Sodha, author of Fresh India The dinner table, among friends, is where the best conversations take place – talk about the world, religion, politics, culture, love and cooking. In the same way, Be My Guest is a conversation about all these things, mediated through the sharing of food. We live in a world where some have too much and others not enough, where migrants and refugees are both welcomed and vilified, and where most of us spend less and less time cooking and eating together. Priya Basil explores the meaning and limits of hospitality today, and in doing so she invites us to consider that how much we have in common may depend on what we are willing to share.

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Genre: Social Science
Author: Priya Basil
Publisher: Canongate Books
Release: 2019-10-24
File: 128 Pages
ISBN-13: 9781786898500

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Genre: Biography & Autobiography
Author: Conrad Nicholson Hilton
Publisher: Simon and Schuster
Release: 1957
File: 288 Pages
ISBN-13: 9780671761745

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Come, Lord Jesus, be our guest. And he cameas a homeless man, a stranger, a friend. Marian Korth and her partner, Mim Jacobson, have served breakfast to thousands of overnight guests in their home, but they didnt bother to offer a cup of coffee to a homeless man huddling on their doorstep one cold winter morning. Why didnt they welcome this Jesus into their home? Marian has more to learn about hospitality, even after sixty years of adventures in hospitality. She can tell stories about being hospitable (or not) from: Growing up on a small dairy farm in Wisconsin Living in Chicago for twenty years Returning to Wisconsin and turning their farmhouse into a bed and breakfast Providing end-of-life care for guests who live with Marian and Mim in their home Transforming their bed and breakfast into a spiritual retreat center Kindness is the common thread that runs through all these adventures in hospitality. The first verse Marian memorized as a child was Ephesians 4:32, Be ye kind, one to another, tender-hearted, forgiving one another, even as God for Christs sake hath forgiven you. (She memorized it and still thinks about it in the King James Version.) In these stories, Marian reflects on what God is telling her about being hospitable. She thinks its pretty exciting to know that God has told us, Be ready with a meal or a bed when its needed. Why, some have extended hospitality to angels without ever knowing it! (Hebrews 13:2 The Message)

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Genre: Religion
Author: Marian Korth
Publisher: Inspiring Voices
Release: 2013-05-30
File: 234 Pages
ISBN-13: 9781462406036

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Be Our Guest: Perfecting the Art of Customer Service (2011)by Disney Institute and Theodore Kinni outlines the Walt Disney Company’s approach to customer service. Disney Institute, the company’s professional development arm, trains people from other businesses, nonprofits, and government agencies to adapt Disney’s customer service strategies for their own organizations… Purchase this in-depth summary to learn more.

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Genre: Study Aids
Author: Milkyway Media
Publisher: Milkyway Media
Release: 2018-08-31
File: 35 Pages
ISBN-13:

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